Privacy Policy

Animal Antiks is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data that we collect from you, or that you provide, will be processed. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.animalantiks.co.uk you are accepting and consenting to the practices described in this policy.

What data do we collect and how do we collect it?

We may collect and process the following data about you:

Information you provide.

You may give information about you by filling in forms in paper format, electronically or on the website or by corresponding with Animal Antiks by telephone, e-mail or otherwise. This includes information you provide when you register on the website, participate on social media, enter a competition, promotion or survey and when you use any services. The information you give may, for example, include your name, address, e-mail address and telephone number.

Information we collect about you.

Information about attendance onsite and incidents which may occur whilst onsite.

With regard to each of your visits to the website, we may automatically collect the following information:
• Technical information, including the Internet protocol (IP) address used to connect your computer to the internet and your login information, browser type and version;
• Information about your visit, including the full Uniform Resource Locators (URL) services you viewed or searched for, length of visits to certain pages and methods used to browse away from the page and any phone number used to call the Company

How we use your data

We use the information held about you in the following ways:

To provide you with a service

• For the purpose for which you provided the information, for example, processing information given on an application for a service, for the purpose of handling a complaint or enquiry or to monitor our performance in responding to your request.
• To process financial transactions including invoices and payments
• To be able to verify your identity when seeking services from us.
• To report and response to enquiries from support services about service delivery and specific enquiries relating to any safeguarding issues.

To communicate with you

• To allow us to communicate and provide services, newsletters, general advice and guidance.
• To seek feedback on our performance or to seek your views on the services you have used.
• If you wish to ‘opt out’ of receiving information that we feel might be of interest to you, but that does not relate directly to the service you are using, you can do so at any time by calling us on 01296 670996 and asking to ‘opt out’ of receiving additional information or you can ‘opt out’ by emailing us at [email protected]

For the purpose of service development

• We share data internally for the purpose of internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes and financial planning to assist in making informed decisions.
• To notify you about changes to our services.
• To improve our website to ensure that content is presented in the most effective manner for you and for your computer.
• As part of the efforts to keep the site safe and secure.

To meet legal and statutory obligations

• To ensure that we meet our duties, including obligations imposed under Equality and Health and Safety legislation.
• For applicable law enforcement functions, for example, licensing, planning enforcement, trading standards and food safety and compliance with legal obligations such as the prevention and/or detection of crime.

Disclosure of your information

Animal Antiks may share your personal information with selected third parties and partner organisations as part of our service provision including:

• government bodies, the police, fire and rescue, health and social care organisations and educational establishments.
• contracted service providers delivering our services

We only share information with third parties and partner organisations when it is appropriate and necessary to do so. All third parties and partner organisations must comply with statutory requirements.

Website Visitors

When you visit our website at www.animalantiks.co.uk or a specific service webpage, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to determine which pages are being viewed, to help improve your experience and to gauge the number of visitors to support service development. This information is processed anonymously.

Cookies

The website uses cookies to distinguish you from other users. This helps us to provide you with a good experience when you browse our website and also allows us to improve the site. No personal information is stored. Examples of how we may use cookies include:

• recognising your computer to avoid having to give the same information several times
• recognising previous usernames and passwords
• recording numbers of visitors to our website

If you do not want to accept cookies, your browser can be set to automatically reject them or to inform you every time a website asks to store a cookie. You can also delete previously stored cookies.

You can find out more about cookies and how to manage them on the Government website:
https://www.gov.uk/help/cookies

External links

Our website may, from time to time, contain links to and from the websites of third-party sites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these websites

When you contact us

Emailing.

All emails sent to us, including attachments, may be monitored for reasons of security and for monitoring compliance with office policy. Blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send is lawful.

Using services.

We may contact you regarding the services we provide directly to you as well as, with your consent, regarding other relevant and appropriate services.

Retention of your data

We may retain your data for up to 12 months to facilitate service delivery. Some sensitive data, including accident reports may be held for a longer time. Data is stored securely and access to it is limited to appropriate staff members. Once the time period has expired, we will delete your data.

Disclosure of personal information

We will not disclose personal data without appropriate consent; however, we may need to share information during an investigation into a safeguarding matter or where the sharing of personal data with a partner organisation is in the interest and wellbeing of the individual concerned.

Complaints or queries regarding the use of your personal details

We strive to meet the highest standards when collecting and using personal information and takes any complaints received in this regard very seriously. Any queries or concerns should be addressed to the Sarah Kettlety, Animal Antiks, Manor Farm, St. Johns Lane, North Marston, Buckingham, MK18 3PU: or email [email protected] We also welcome any suggestions for improvement.

The right to access

You have the right to request access to any information held about you and to ask for it to be removed. You can find out if Animal Antiks holds any personal information by making a ‘subject access request’. We may charge you a small fee for this service.

The right to rectification

You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.

The right to erasure

You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing

You have the right to object to us processing your personal data, under certain conditions.

The right to data portability

You have the right to request that we transfer the data we have collected to another organisation, or directly to you, under certain conditions. If you make a request, we have one month to respond to you.

If you would like to exercise any of these rights, please contact us at our email [email protected] Call us on 01296 670996 or write to us at Animal Antiks, Manor Farm, St. Johns Lane, North Marston, Buckingham, MK18 3PU.

Changes to the Privacy Policy

This policy is reviewed regularly and updated as required. The last review was carried out in February 2025.